QC Manager, Kyiv 

Squro is an international IT product company that creates a convenient and transparent FinTech environment, striving to provide the best conditions and services deeply understanding the needs of our customers. Our team has unique expertise in research, analysis, and product development. By relying on technical insights and a data-driven approach, we create disruptive future-defining innovations of the FinTech industry that remain our basis for success. Since 2006, our product has earned the trust of customers from around 185 countries.

We are looking for a QC Manager, due to the team expansion.
 

Requirements:

  • Excellent verbal, written and interpersonal communication skills,
  • Outstanding customer service skills and dedication to providing exceptional customer care,
  • Focus on quality and customer service,
  • Exceptional listening and analytical skills,
  • Solid time management skills,
  • Must be proficient with Microsoft Office (Word, Excel),
  • Excellent written and spoken English,
  • Any other language will be a plus.

 

Responsibilities:

  • Monitors inbound and outbound correspondence (calls, e-mails, chats etc) to assess associates demeanor, technical accuracy, customer service performance,
  • Assess the quality of the performance of company’s associates who deal with existing and potential clients,
  • Provides feedback to team leaders and managers,
  • Prepares and analyzes internal and external quality reports for management staff review. 

 

We Offer:

Professional and personal growth:

  • Opportunity to get an experience in FinTech industry,
  • Ability to work in international and fast-growing environment,
  • Partial compensation of language courses expenses,
  • Corporate library;
  • Regular team retrospectives.

 

Work conditions: 

  • Full accounting support and taxes compensation;
  • Competitive salary;
  • Cozy office in the city center (1 minute from Pecherskaya metro station);
  • Paid vacations, sick-leaves, public holidays;
  • Corporate equipment;
  • Partial compensation of gym expenses;
  • Free snacks, fruits and drinks;
  • Regular corporate events.