Requirements

• Basic knowledge of work with Google framework (Disc, Sheets, Docs).
• Experience of resolving difficult issues.
• Experience of communication with angry clients.
• Basic understanding of empathy.
• Understanding of customer service with ability to identify weak areas.
• Basic knowledge of best CS practice.

Responsibilities

• Handle any incoming customer inquiry within the set time range via different communication channels: live chat, messengers, CRM system;
• Identify customers’ needs to achieve customer satisfaction;
• Manage standard inquires in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist.

We offer

• Opportunity to work with international markets;
• Gaining experience with fintech;
• Professional and personal growth;
• Challenging, fast-moving, and unique tasks;
• Ability to be close to the business and take part in making fast decisions;
• Partial compensation of language courses expenses;
• Corporate library;
• Regular team retrospectives;
• Flexible schedule;
• Paid vacations, sick leaves, public holidays, ability to take days off.

Apply for Customer Support Agent