Customer Support Agent
Дистанційно /Повна зайнятість
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  • Basic knowledge of work with Google framework (Disc, Sheets, Docs).
  • Experience of resolving difficult issues.
  • Experience of communication with angry clients.
  • Basic understanding of empathy.
  • Understanding of customer service with ability to identify weak areas.
  • Basic knowledge of best CS practice.


  • Handle any incoming customer inquiry within the set time range via different communication channels: live chat, messengers, CRM system;
  • Identify customers’ needs to achieve customer satisfaction;
  • Manage standard inquires in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist.

We offer

  • Opportunity to work with international markets;
  • Gaining experience with fintech;
  • Professional and personal growth;
  • Challenging, fast-moving, and unique tasks;
  • Ability to be close to the business and take part in making fast decisions;
  • Partial compensation of language courses expenses;
  • Corporate library;
  • Regular team retrospectives;
  • Flexible schedule;
  • Paid vacations, sick leaves, public holidays, ability to take days off.

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