Customer Support Agent


Requirements

  • Basic knowledge of work with Google framework (Disc, Sheets, Docs).
  • Experience of resolving difficult issues.
  • Experience of communication with angry clients.
  • Basic understanding of empathy.
  • Understanding of customer service with ability to identify weak areas.
  • Basic knowledge of best CS practice.

Responsibilities

  • Handle any incoming customer inquiry within the set time range via different communication channels: live chat, messengers, CRM system;
  • Identify customers’ needs to achieve customer satisfaction;
  • Manage standard inquires in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist.

We offer

  • Opportunity to work with international markets;
  • Gaining experience with fintech;
  • Professional and personal growth;
  • Challenging, fast-moving, and unique tasks;
  • Ability to be close to the business and take part in making fast decisions;
  • Partial compensation of language courses expenses;
  • Corporate library;
  • Regular team retrospectives;
  • Flexible schedule;
  • Paid vacations, sick leaves, public holidays, ability to take days off.

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    HR Manager

    Responsibilities:

    • Build strong relationships with employees and provide HR guidance and support;
    • Participate in the employee lifecycle process: onboarding, performance reviews, face-to-face meetings, and more to ensure effective integration specialists in the company;
    • Cooperation with the HR team for the planning and implementation of corporate HR initiatives;
    • Develop and maintain positive working relationships with employees, management, external providers, and partners;
    • Provide accurate and up-to-date HR performance reporting;
    • Develop company culture and values;
    • Organize and conduct internal and external team events;
    • Сonduct market analysis based on the needs of the department.

    Requirements:

    • 1.5+ years of HR experience, preferably in a product or technology company;
    • Experience in implementing HR processes and procedures;
    • Experience in conducting HR research;
    • Experience with HR standards and best practices;
    • Strong problem-solving and critical-thinking skills;
    • Upper-Intermediate level of English;
    • Proactivity, openness, self-education, business orientation, negotiation, trustworthiness, empathy, and time management skills.

    We offer:

    • Professional and personal growth;
    • Challenging, fast-moving, and unique tasks in the FinTech field with our product;
    • Ability to be close to the business and take part in making fast decisions;
    • Partial compensation of language courses expenses;
    • Corporate library;
    • Regular team retrospectives;
    • Flexible schedule;
    • Paid vacations, sick leaves, public holidays, ability to take days off;
    • Corporate equipment.

    Apply for HR Manager


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      SMM Manager

      Responsibilities

      • Determine the strategy of presence in social networks, the main goals, and key vectors of development for the long and medium term;
      • Develop activities to increase the audience and engagement rates in social networks;
      • Preparing content for social networks (Twitter, Instagram, Tik Tok Telegram, Facebook). Keeping statistics;
      • Daily posting on a daily basis;
      • Build effective communication with the team and other departments, set tasks for designers and copywriters to produce the necessary graphic and video content in various formats (stories, posts, motion, creatives, etc.);
      • Search and test content and audience development channels: develop and implement new formats, mechanics, and processes;
      • Developing promotion strategy in social networks;
      • Building an active product community and working with current audience.

      Requirements

      • Experience as SMM Manager for 2+ years;
      • Experience in preparing and implementing an SMM plan with a specific TOV for each social network;
      • Experience in content creation and design. Tasks include writing posts, developing and maintaining contests, and ambassadorship programs;
      • Skills and experience with Twitter and Telegram;
      • Community management skills: group administration, attracting community members;
      • Well-acquainted with social media analytics and monitoring systems;
      • English – upper-intermediate level;
      • Proven results.

      Nice to have

      • Experience in the financial sector;
      • Experience with Asian markets.

      We offer

      • Opportunity to work with international markets;
      • Our processes are tailored to enable remote work and flexible work schedule;
      • Competitive salary;
      • 20 paid days off throughout the year to travel and rest;
      • 10 paid days off throughout the year if you get sick;
      • Company Library;
      • Friendly and goal-oriented working environment.

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        Executive Search Recruiter

        Responsibilities:

        • Develop and execute targeted recruitment strategies tailored to attract and recruit top talent;
        • Collaborate closely with hiring managers and clients to understand their specific needs and requirements for executive roles;
        • Manage the end-to-end recruitment process, including candidate sourcing, screening, interviewing, reference checks, and offer negotiations;
        • Provide guidance and consultation to hiring managers and clients on market trends, talent availability, and recruitment best practices;
        • Conduct comprehensive research to identify potential candidates for executive and senior-level positions;
        • Build and maintain a strong network of high-level professionals, industry experts, and executive candidates within the Fintech space;
        • Utilize various sourcing techniques, including direct sourcing, networking, and social media platforms, to identify and engage with passive candidates;
        • Assess candidate qualifications, skills, and experience through in-depth interviews and evaluations;
        • Maintain accurate and up-to-date candidate and client records in the applicant tracking system;
        • Build and maintain strong relationships with candidates, hiring managers, and external partners within the Fintech industry to ensure a positive recruitment experience.

        Requirements:

        • 3+ years of experience as an executive search recruiter or in senior-level recruitment, preferably within a recruiting agency or executive search agency;
        • Proven track record of successfully placing top-level executives and senior managers;
        • In-depth knowledge of executive search methodologies, sourcing strategies, and assessment techniques;
        • Strong understanding of various industries and functions, with the ability to source candidates across different sectors;
        • Fluent English language skills, both written and verbal;
        • Excellent communication and interpersonal skills, with the ability to build rapport and influence high-level professionals;
        • Exceptional research and analytical skills, with the ability to identify and evaluate top talent;
        • Results-driven mindset, with the ability to work in a fast-paced, deadline-oriented environment;
        • Proficiency in using applicant tracking systems and sourcing tools.

        Will be plus

        • Bachelor’s degree in human resources, business administration, or a related field (Master’s degree preferred);
        • Experience as an executive search recruiter or in senior-level recruitment, with the Fintech industry;
        • Professional certifications in executive search or recruitment (e.g., AIRS, CIR).

        We offer:

        • Professional and personal growth;
        • Challenging, fast-moving, and unique tasks in the FinTech field with our product;
        • Ability to be close to the business and take part in making fast decisions;
        • Partial compensation of language courses expenses;
        • Corporate library;
        • Regular team retrospectives;
        • Flexible schedule;
        • Paid vacations, sick leaves, public holidays, ability to take days off;
        • Corporate equipment.

        Apply for Executive Search Recruiter


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